Thursday May 28, 2015
Vordik, a leading digital agency based in Toronto, has officially been awarded the contract to strategize, design and develop a new organizational website for leading North American cloud contact center solution provider Telax (http://www.telax.com).
The Vordik website design and development team has been tasked with helping Telax refresh all digital branding by means of a completely new web property. Vordik’s role will be to ensure that the new Telax website meets contemporary industry best practices for style, functionality and accessibility.
“We are very excited to team up with Vordik in bringing our new website to life” said Fahad Muhammad, Marketing Director, Telax. “Vordik’s unique design methodology will enable us to create a simple and user friendly customer-focused website that is a true extension of our team culture.”
One of the areas Vordik will be focusing on will be an in-dept content management and user experience strategy, in pursuit of streamlining the website’s navigation and usability. With the new site, Telax customers and visitors will also be able to easily access the web property from any device.
“With so many different stakeholders and end users, this will be an exciting application of our user-centric design approach,” stated Aaron Shapland, Managing Director at Vordik. “It’s a real privilege to work with the TeamTelax, and all of us at Vordik look forward to collaborating.”
Telax provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybody’s Happy. ™
Vordik is a web & cloud software company with a passion for engineering intuitive, scalable and interactive digital experiences. It uses the latest digital technologies to design unique solutions for organizations across North America. For more information about Vordik and its digital work, please visit http://vordik.com.